|
Customer Service
The following information is provided to answer most of the questions you may have about shopping online with Little Celebrations. However, if you would like further information you are welcome to contact us directly - we will always be happy to answer your questions and help in whatever way we can!
Phone: 0419 853 863 (Monday to Friday, 9:00am – 5:30pm)
Email: info@littlecelebrations.com.au
Product Information, Availability and Pricing
While every effort has been made to accurately describe and display the products within our online boutique, please be aware that there may be slight variations (ie. in colour, or between individual items that have been handcrafted). We encourage you to contact us if you wish to clarify any information about a particular product, and we would be happy to provide you with the information required. Samples may also be arranged for a fee.
Item availability is subject to change. When an item is no longer available, we always endeavour to either remove that item from our online boutique or list it as “out of stock”. However if, for some reason, an item ordered is unavailable you will be contacted via email within 24 hours (Monday to Friday only). You will then need to let us know how you wish to proceed with your order, from the following options:
1. Hold the order and deliver items when all products are available, or
2. Deliver order now and “out of stock” items when they become available, or
3. Cancel order for the “out of stock” item and substitute with another item equivalent in
value.
All prices quoted for products and shipping are in Australian Dollars (AUD) and include GST (10%). We reserve the right to change prices at our discretion.
Ordering
Online: The easiest way to order is online using our secure, user-friendly shopping cart system.
- Simply browse through our online boutique and select the items you wish to order.
- Add each item to your shopping cart, selecting the quantity you require.
- Once you have selected all your items, proceed to checkout.
- Review your order and use the message box provided to inform us of the date of your celebration (if relevant), as well as any other information that will help ensure your order arrives safely.
- Click on either "Go to Payments" or "Checkout with Paypal", and follow the prompts to pay for your items.
- Your order will then be processed and dispatched.
Not comfortable with purchasing online? No problem! We also accept orders over the phone or via email.
Phone: You can place your order by calling us on 0419 853 863. We are open Monday to Friday, 9:00am – 5:30pm. If we are not available to take your call, please leave a message along with your contact details and we will return your call as soon as possible. Orders taken over the phone will have a confirmation sent to them via email or fax.
Email: You can email us at info@littlecelebrations.com.au with the products you are interested in. We will then phone you within 24 hours (Monday to Friday only) to finalise your order and discuss payment options.
Payment
We accept the following methods of payment:
Credit Card - We only accept credit card payments online through PayPal. Cards accepted include VISA, Mastercard and debit card. Unfortunately we do not accept Amex or Diners at this time. For your own security, we DO NOT accept credit card payments over the phone or via email.
On the PayPal payment page you will be presented with the following options:
- Have a PayPal Account – select this option if you already have a PayPal account. You will then need to log in and follow the prompts.
- Don’t Have a PayPal Account – select this option if you don’t have a PayPal account, but wish to pay with your credit card. YOU DO NOT NEED TO JOIN PAYPAL to use this secure payment service. The checkout procedure for customers without a PayPal account is as follows:
- Enter your name and postal address.
- You will then be prompted for your credit card number, email address and phone number.
- (Optional) After reviewing your information, you can choose to save your information by creating a PayPal account to make future transactions faster.
Please note that PayPal does not share any of your credit card or financial details with us. They only inform us that you have paid for your order, and provide the personal details we require to process your order including your name, address, phone number and email address.
Direct Bank Deposit - We will contact you with our bank account details if this payment option is selected.
Orders will only be dispatched once full payment has been received. Little Celebrations does not accept deposits or part payments for the purchase of any goods. If paying by bank deposit your order will be dispatched once payment has cleared, and we have confirmed that the funds are in our account.
Delivery
In order to deliver your items as quickly, inexpensively and safely as possible, we use a combination of services from Australia Post and Fastway Couriers. Australia Post will be used for deliveries to P.O. Box addresses and remote areas. All other orders will be delivered using Fastway Couriers. Orders sent by Fastway Couriers will require a signature on delivery.
Fastway Couriers offer an insured door-to-door courier service. If no one is available to sign for the parcel, the courier will leave a calling card. You will then be required to contact the courier and arrange next day delivery. If you do not contact the courier for re-delivery within 5 days, the parcel will be returned to us and you will be charged another fee for re-delivery (same as initial delivery fee).
Standard parcels (up to 5kg in weight) are charged at a flat rate of $9.95.
Parcels that are oversized or weigh more than 5 kg will incur additional delivery charges. In this event, a shipping quote will be provided via email for your approval before your order is finalised.
If you require your order urgently, we are happy to delivery it via Australia Post’s Express Post service. You will just need to make a note of this in the “Special Instructions” section when going through the checkout process. Small and non-fragile orders will be sent in Express Post satchels. Prices are as follows:
Small satchel (up to 500g) - $7.70
Large satchel (up to 3kg) - $10.90
Express Post may also be arranged for larger orders needed urgently. However, cost of this express service will depend on the size, weight and destination of your order. Therefore, if you select this method of delivery we will contact you prior to dispatch to advise you of the cost.
We welcome overseas orders. Shipping charges shown above only apply to Australia - additional charges will apply for international shipments. If you live outside of Australia, please contact us at info@littlecelebrations.com.au for a shipping quote prior to placing an order. Due to customs restrictions, confectionery cannot be shipped internationally.
Little Celebrations will dispatch orders within 24 hours of receiving your cleared payment, providing all the items requested are in stock. If some of the items are out of stock we will contact you immediately. Please be aware that handcrafted items will take up to 3 weeks to be dispatched due to the time involved in making them. Handcrafted items may be “fast-tracked” if they are required urgently, but this will attract a 25% surcharge (the surcharge will only be charged if we have other clients waiting for items to be made).
Please allow 2 to 10 working days for delivery. We always recommend that you place an order several weeks prior to your celebration to ensure items are received in time. Delivery with Fastway Couriers will generate a tracking number. Once your order has been dispatched with Fastway Couriers we will email you the label number from your package so you are able to track its progress.
Terms and Conditions
Once your order is placed, Little Celebrations will accept that order as final and changes or cancellations cannot be made to the order. By placing an order, you agree to the Terms and Conditions of Little Celebrations as outlined below.
We reserve the right to change these terms and conditions at any time without prior notice. It is, therefore, advisable to read these terms each time you access our site.
Personalised and Handcrafted Products
When an order is placed for personalised products such invitations, a proof will be supplied for your approval. Production cannot proceed until you have given written approval for spelling and formatting of all text, names and addresses. Little Celebrations does not accept responsibility for spelling or formatting errors. Alterations cannot be made once you have approved the personalised product.
Please be aware that there may be slight variations between each item handcrafted by Little Celebrations. We reserve the right to substitute any particular part of an individual handcrafted product with items of similar quality if required to do so. This will depend on availability of certain components of products. If this occurs Little Celebrations will notify you, the client.
Refunds and Exchanges
Once goods are dispatched, there will be strictly NO REFUNDS OR EXCHANGES unless the goods are faulty. We will not offer refunds or exchanges if you simply change your mind.
Little Celebrations take great pride in the quality of our products and carefully check all goods prior to dispatch, making sure they are packed with care and leave in perfect condition. In the unlikely event that something arrives in less than perfect condition, please contact us within 48 hours and we will make it right as quickly as possible. All we ask is that you provide details of how the goods are faulty by emailing us at info@littlecelebrations.com.au. Photos of the goods in question will also be required for our assessment. Once assessed as faulty, a replacement item(s) will be sent to you at our expense, or a refund will be given.
Goods damaged during transit are the responsibility of the carrier, however we would be happy to assist you in filing a claim. Please retain the original box and packing material as these may be required for inspection by the carrier’s claims agent.
A.B.N. 52 539 240 419
|
